FAQs

Taylor Fritz

2016 Memphis Open Finalist

February 11-19, 2017

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Location

Where is the Memphis Open located?

The Racquet Club of Memphis
5111 Sanderlin Ave, M
Memphis, TN 38117

How can I get to the Racquet Club?

Directions from Little Rock / I-40 East to Memphis
Take I-40 East across the Mississippi River to I-40 East/I-240 South split. Bear left at the fork to stay on I-40 East to Nashville. At the next Nashville/Jackson split, stay on I-240 West (to Jackson). Exit Poplar Avenue (Exit 15) westbound. Bear right at the fork. Proceed 1 mile to White Station Road. Turn right onto White Station. The Racquet Club of Memphis is one block north at the corner of White Station and Sanderlin.

Directions from Jackson / I-55 North to Memphis
Take 1-55 North to I-240 East (Exit 6A to Nashville). Exit Poplar Avenue (Exit 15B) westbound. Proceed 1 mile to White Station Road. Turn right onto White Station. The Racquet Club of Memphis is one block north at the corner of White Station and Sanderlin.

Directions from Nashville / I-40 West to Memphis
Take I-40 West to I-240 West (Exit 10A to Jackson). Exit Poplar Avenue (Exit 15) westbound. Bear right at the fork. Proceed 1 mile to White Station Road. Turn right onto White Station. The Racquet Club of Memphis is one block north at the corner of White Station and Sanderlin.

What hotels are nearby?

Doubletree Hotel

Memphis 5069 Sanderlin Avenue
Memphis, TN 38117
901-767-6666

Hampton Inn Memphis – Poplar

5320 Poplar Avenue
Memphis, TN 38119
901-683-8500

Tickets

Where is the Box Office located?

From December 1- January 29, the Box Office will be located inside the main entrance of the Racquet Club at the Main Reception Desk

Beginning February 1, the Box Office will be located inside “The Shop” of the Racquet Club of Memphis

What are are the Box Office hours?

December 1- January 29; 10:00- 4 p.m.

The Box Office will be open tournament week one hour prior to beginning of match play prior and 30 minutes after the conclusion of last match.

What is the Will Call policy?

Tickets must be picked up by named recipient; a photo ID is required for pickup. Will Call is located at the Box Office.

How can I buy tickets?

Tickets to the tournament may be purchase through the website, memphisopen.com, as well as through our Call center 855-308-1981.  Please contact our Ticket Sales Manager for Group, Box or Suite queries at 901-765-4472.

What does my ticket get me?

Ticket Holders will have a dedicated seat in the main stadium and access to all matches on Grandstand Court, subject to space and availability.

What types of seating options are available?

Box Seats are on three sides of the court; East and West boxes are at the ends of the court.  Upper level seats are behind the box seats on the North, East and West ends of the court.  South Side VIP seat s and Courtside Champagne Table are located on the South Side of the Stadium, directly behind the Player Chairs.

Match Play

What is the match schedule?

A daily Order of Play will be posted on the website the evening before each match day.

Where can I find results?

Draw sheets are available complimentary on-site the day of play.

Daily match results will be posted to the website in real time.

Arena Policies

Where is First Aid located?

First Aid is located on site and is staffed by tournament doctors.

What are the ADA accessabilities?

ADA parking is available at the Racquet Club of Memphis Parking Lot for patrons with a valid ADA Parking Pass. Additionally, drop-off for ADA patrons is available at the main entrance to the Racquet Club of Memphis for access to the main level or at the west entrance for access to the lower level and match courts.

What ADA seating is available?

ADA seating is available at the North End of the Stadium.  Access for this seating for people with limited mobility may be found through the exterior doors on the North West corner of the building.

Are cameras allowed?

Cameras are allowed inside the event, however, absolutely no flash is allowed during play.

When do gates open?

Tournament patrons are allowed to enter the facility 1 hour prior to match time. Ticket holders have dedicated seats in the main stadium and have access to all matches on the Grandstand Court, where space is available.  Matches in Grandstand coincide with matches at Stadium.  Please see website for exact match times.

What items are prohibited?

  • Sealed packages of any kind
  • Briefcases
  • Backpacks
  • Aerosol Cans (including suntan lotion)
  • Commercial photographic or video cameras or recording devices
  • Tripods or Monopods for cameras
  • Hard coolers or like containers
  • Glass bottles or cans
  • Noisemaking devices
  • Computers/Laptops/iPads/Kindles
  • Food (except for medical dietary or infant purposes)
  • Beverages (excluding 20 oz. or smaller sealed plastic water bottles, one per person),
  • Weapons (regardless of permit)
  • Pets (unless a service animal)
  • Flags, banners, or signs, laser pointing devices, tennis racquets, bicycles, scooters of any type, in-line skates, roller skates, skateboards, and other items deemed unlawful or dangerous by the management of the Memphis Open, in its sole discretion.

Are outside food or beverages allowed?

No outside food and beverage will be allowed into the tournament area or into the MO.

What is the smoking policy?

The Memphis Open has a no-smoking policy within the tournament facility.

Parking

What parking is available?

Parking for boxes and suites are included as part of the purchase of their seating. Additional passes for box holders may be purchased through the Ticket sales office.

Additional adjacent parking will be offered by the Boy Scout Troup 75.  These parking spaces are located at the following places of business: Clark Center, Paradiso. This parking is within walking distance of the Racquet Club.

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